RE: Replacement Parts:
Universal vs Manufacturer’s Parts

Dear Website Customer:

When your HVAC unit has finally been repaired and the discomfort of working in the heat (or cold) for a time is only a memory. . .the bill comes and reality sets in! A frequent question is, "A widget costs so much?" (Gasp!) Let me explain our philosophy and policy regarding replacement parts. . .

The replacement of a failed part opens up several variables. Therefore, we suggest your discussing the options of cost and quality with your Service Technician. We stock a wide variety of aftermarket, universal parts which can solve most problems quickly. These parts are selected for their low cost, installation flexibility, and high quality. Allow your Technician to use these parts whenever possible. Universal parts will almost always result in a lower cost, high quality repair.

Manufacturers of HVAC equipment often use highly specialized components, known in the industry as Original Equipment Manufacturer or OEM for short. These OEM parts are only stocked by your Technician if the specific part is known to be required frequently. We use OEM parts only when a universal part is unavailable, or when the original equipment design is known to be of superior quality. OEM parts are more costly in 95% of the cases we encounter, but quality is the main factor in making the decision.

The best advice you can follow is going to be the experienced recommendation of your Service Technician. We recommend you ask questions, stay involved in the decision, and be sure that you are obtaining the repair you want.

If you have any questions on universal and/or OEM parts, please call me or our Service Manager, Josh Kahn, at (214) 631-1010. Or, if you prefer e-mail, please try us at . We'd like to hear from you.

Sincerely,

KAHN MECHANICAL CONTRACTORS

Ann R. Kahn

TACL A370C