|
RE: Identifying Your HVAC Problem
for Quality
Service
Dear Website Customer:
It's 8 o'clock Monday morning. Your assistant
has informed you that all is in readiness for the big meeting
starting at Noon--the conference room is clean and in order, the
visuals are in place, lunch will arrive as scheduled, BUT, the
room seems a little too warm. Following your first instinct, you
say, "Get the air conditioning people out here right away."
Many times, you can save yourself the cost
of that service call (or reduce it considerably) by taking a few
minutes to check into the situation, make a minor adjustment if
you can, or at least have a pretty good idea of where the problem
is coming from when you place that service request. Here are some
things to check:
- Thermostat - is it set to the desired
temperature? If it is, is the thermometer registering that temperature?
This may sound much too basic--however many people "feel"
too warm or too cold at temperatures which are comfortable to
others. So, if the thermostat is set for 74 degrees and 74 degrees
is registering on the thermometer, the solution might be to adjust
it down a bit.
- Circuit Breakers - if the unit doesn't
seem to be running at all, check to see if the breaker is tripped.
If this is the case and resetting the breaker brings the unit
on, watch to sue if this happens again. 11 it does, you definitely
should have it checked.
- Fan - do you hear the fan running but
only feel warm air coming from the supply grille? Check your
condensing unit outside to be sure the compressor is running.
This isn't quite as easy to check when you have a rooftop unit
or a central chiller unless there is someone on staff capable
of going on the roof or into the equipment room with some basic
knowledge of how the units work. If the fan doesn't seem to be
running at all, the unit definitely must be checked.
The more information you give to the servicing
contractor, the more quickly he will be able to identify the problem
and repair your system. Here are some items which will help:
- Location of unit that isn't working, or
area it serves.
- What your research tells you the unit
is or isn't doing (i.e. fan isn't running, fan is running but
air is warm, circuit breaker is tripping, compressor is/isn't
running, etc.).
- Urgency of request--you have a meeting
starting in three hours!
- Who the technician should ask for on arrival.
These simple bits of information can save
you a great deal of labor and money. Sometimes just locating the
person who knows what's going on can use up precious minutes.
For sure, as a valued customer, you will be given priority service
in an urgent situation. In short, making your requirements clear
is the bottom line to receiving the service you want and deserve.
Please call me at 631-1010 if you would
like to talk about Identifying Your HVAC Problem for Quality Service.
I'd like to talk with you.
Sincerely,
KAHN MECHANICAL CONTRACTORS
Ann R. Kahn
TACL A370C
|
